Triangle Hydroponics Ltd

About Us This web site is owned and operated by Triangle Hydroponics Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Triangle Hydroponics Ltd
31b The Triangle
Bournemouth
BH2 5SE
United Kingdom
Phone: 01202 556661
Email: admin@trianglehydroponics.co.uk
VAT number : 988 5821 50
Company number : 7117269

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments. We will only ship to the same address as the card used for payment is registered to.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone or by post.

We will only accept orders in excess of £1,500 if the payment is made by cash or bank transfer into our bank. Please contact us if you wish to make an order for over £1,500 and we will advise you accordingly.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Triangle Hydroponics will only deliver to an address within mainland U.K. (If you live outside of mainland U.K. please ring us on 01202 556661 to discuss delivery charges).
Shipping charges are based on weight and the Royal Mail Signed For rate up to 2Kg. Orders above 2 Kg but less than 10Kg are £10 and then 50p for each additional Kg over 10Kg.
Please note that we will only send goods to the same address that the card used for payment is registered to.

Delivery Schedule We deliver your order right away. We will normally send your order to you in 1-2 business days. At the moment we do not accept orders outside of mainland U.K.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges 20% VAT is added to all orders where appropriate.

Credit Card Security When the order is placed at our website you will be taken to an approved secure third party site where you will be asked for your credit card details. We do not have any record of the payment details.

Guarantee We guarantee your satisfaction. If you are not happy in any way we will refund your money as long as we receve the goods back in perfect condition within 30 days of your purchase.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01202 556661 (International +44 01202 556661) or write to us at 31b The Triangle Bournemouth BH2 5SE United Kingdom

Privacy Policy Triangle Hydroponics Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Remittance Terms All orders require payment in full before we will send them.

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